Online Shop Customer Service Hours : Monday - Friday (10:00am to 4:00pm PST)

*If you are having problems placing an order or have an issue with an order you've already received, please contact our Online Shop Customer Service Department at :lifestyle @urbansoulapparel.com

*All other general inquiries may be forwarded to : lifestyle@urbansoulapparel.com

*Please allow up to 2 Business Days for a response from one of our Customer Service Representatives.

*Please note that only emails concerning purchases made directly through the Urban Soul Online Store will be answered.

FAQ

How much does shipping cost?

All domestic orders placed will be charged at flat rate shipping fee - International Shipping rates are calculated through the DHL Calculator and may vary depending on the region you are shipping to (including ).

International Shipping rates will not exceed $50.00 - All domestic orders over $300.00  may qualify for free ground shipping.

Expedited Shipping options are now available:

DHL 3 Day Select - $30.00 (subject to Change)

DHL 2 Day Air - $40.00 (subject to Change)

DHL Next Day Air - $60.00 (subject to Change)

Please note - All expedited orders will process and ship the day following checkout.

When will my order arrive?

All orders are shipped using DHL - All domestic orders are processed using DHL Ground unless an expedited shipping method has been chosen. Please allow 1-2 business days for order processing, and an additional 5-7 business days of delivery.

International orders are processed 3-4 days - Please allow 1-2 business days for order processing, and an additional 14-21 days  for delivery.

All dispatched orders can be tracked via DHL

Can I contact you directly with any questions?

All general inquires may be sent to : lifestyle@urbansoulapparel.com

Please email lifestyle@urbansoulapparel.com with any questions regarding an order placed through our site.

I do not live in the Africa, can I order online?